Craft Gin Club
  • Home
  • Join the Club
  • Online Shop
  • Login
  • How it Works
  • Contact

All Categories ​>​ ​Craft Gin Club FAQs ​ > ​ ​Order issues

Order issues

Can I get a refund?

Once the payment has been processed on the 23rd, we are unable to issue you with a refund unless the box is returned to us unopened or in a resell-able condition. As our subscription boxes are a surp…

Updated 1 month ago

Can I return my box?

We offer returns within 30 days of receiving your box. To return your Gin of the Month box, please ensure that all items are in the original packaging, all items are sealed and in a resellable condit…

Updated 2 months ago

I'm missing an item in my box

Oh no! We're sorry to hear that you're missing an item! Our box design varies from month to month, so we would advise that you check for the 'separate' compartment at one end of the box - it might lo…

Updated 1 year ago

What do I do if my box, and/or an item in my box, arrives damaged?

Oh no! We're so sorry to hear that you've received your box in such as state. Usually the delivery runs smoothly with no damages, and we're sorry that this hasn't been the case for you. Please contac…

Updated 1 year ago

I'm not keen on the gin. Can I swap my gin for another one?

Unfortunately, we don't offer exchanges. We take great care in selecting the very best gins from around the world that we think our members will love, but we appreciate that these things do come down…

Updated 1 year ago

Powered by HelpDocs (opens in a new tab)

Contact