Order issues

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I'm missing an item in my box

Oh no! We're sorry to hear that you're missing an item! Our box design varies from month to month, so we would advise that you check for the 'separate' compartment at one end of the box - it might lo…

Updated 2 months ago

What do I do if my box, and/or an item in my box, arrives damaged?

Oh no! We're so sorry to hear that you've received your box in such as state. Usually the delivery runs smoothly with no damages, and we're sorry that this hasn't been the case for you. Please contac…

Updated 2 months ago

Can I return my box?

Sure! As long as your box is unopened or in a resell-able condition, you can return it to us. Please contact us at [email protected] to arrange further or simply refuse the delivery of the b…

Updated 2 months ago

Can I get a refund?

Once the order has been processed on the 24th, we are unable to issue you with a refund unless the box is returned to us unopened or in a resell-able condition. As our subscription boxes are a surpri…

Updated 2 months ago

I'm not keen on the gin. Can I swap my gin for another one?

Unfortunately, we don't offer exchanges. We take great care in selecting the very best gins from around the world that we think our members will love, but we appreciate that these things do come down…

Updated 2 months ago

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Order issues

I'm missing an item in my box

What do I do if my box, and/or an item in my box, arrives damaged?

Can I return my box?

Can I get a refund?

I'm not keen on the gin. Can I swap my gin for another one?

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