All Categories > Craft Gin Club FAQs > Order issues
Once the payment has been processed on the 23rd, we are unable to issue you with a refund unless the box is returned to us unopened or in a resell-able condition. As our subscription boxes are a surp…
Updated 1 month ago
We offer returns within 30 days of receiving your box. To return your Gin of the Month box, please ensure that all items are in the original packaging, all items are sealed and in a resellable condit…
Updated 2 months ago
Oh no! We're sorry to hear that you're missing an item! Our box design varies from month to month, so we would advise that you check for the 'separate' compartment at one end of the box - it might lo…
Updated 1 year ago
Oh no! We're so sorry to hear that you've received your box in such as state. Usually the delivery runs smoothly with no damages, and we're sorry that this hasn't been the case for you. Please contac…
Unfortunately, we don't offer exchanges. We take great care in selecting the very best gins from around the world that we think our members will love, but we appreciate that these things do come down…
