SMS FAQs

I’ve received a text message from you? Is this legitimate?

Most likely - yes! We’ve started to send out SMS messages to communicate exciting offers and news to you lucky gin lovers. The number we use will end in 988 or ‘CraftGinClb’ and will only ever be used for promotional purposes. You won’t be asked to submit any personal information or bank account/card details in a reply to these text messages. If you’re ever unsure on whether a number is legitimate or not, please don’t hesitate to reach out to us on [email protected] and we can help confirm.

What does the number you use look like?

SMS messages from Craft Gin Club will come from a number ending in 988 or ‘CraftGinClb’ - so it should be clear that it’s us! If you’re ever unsure on whether a number is legitimate or not, please don’t hesitate to reach out to us on [email protected] and we can help confirm. 

What messages will I receive from this number?

You’ve got a text! Cool, huh?! We use this number to contact any gin lover out there who has agreed to be contacted by us via SMS to find out more about upcoming member sign-up and upgrade offers, shop promotions and exclusive ginny sales! It’s a little bit like an email, but a shorter and sweeter way to get GIN-sider info from us. 

Will I be asked to submit any personal information or card details in a reply to these text messages?

No - we’ll only ever ask you to reply with one word relating to the content of our SMS (text messages) or click on a link, that will start with https://gins.link/ and take you to the relevant page on our website or offer we’re referring to in your text. We won’t ever ask for your personal data to be submitted via text. 

How often will I receive SMS messages from Craft Gin Club?

You might receive approximately 1-2 SMS messages from us each month, at most, if you’ve opted in to receive marketing via SMS. We won’t contact you or use your phone number for any other purpose. 

Can I call this number?

No, unfortunately, this number is an unmonitored line so you will be unable to call it. We use this number to contact any gin lover out there who has agreed to be contacted by us via SMS to find out more about upcoming member sign-up and upgrade offers, shop promotions and exclusive ginny sales! The quickest way to get in touch with us is emailing [email protected] where our superstar memberships team will be happy to help.

How do I unsubscribe from receiving SMS messages?

Every SMS we send will include a link giving you the option to unsubscribe should you no longer wish to receive messages from us.


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