Delivery Options Explained
The cut-off for same-day dispatch when choosing ‘Royal Mail Tracked 24’ is 2 pm on weekdays, please note that dispatch might happen on the following weekday if placing an order after 2 pm. Stock availability might affect delivery times. We will always email you a tracking number once your order has been shipped.
We hold stock within our UK-based warehouse with daily shipments being made through Royal Mail services. Our 2 pm cut-off gives us time to pick and pack your order ready for Royal Mail to collect your goods later that afternoon.
Our warehouse only operates on weekdays, so although Royal Mail delivers through weekends, we unfortunately cannot pack and ship your orders on weekends or bank holidays. For example (and using the Easter Bank Holiday) orders placed after 2 pm on a Thursday preceding Good Friday with our Royal Mail Tracked 24 service won’t be packed and shipped from our warehouse until the following Tuesday and with you 24 hours later (pending any delays in Royal Mail’s own service).
Royal Mail Tracked 24
When you choose Royal Mail Tracked 24 and place the order before 2pm on weekdays, we aim to dispatch your order same day. We will aim but can not guarantee to deliver your order within 1 working day of the day on which you place the order. Please note that this service is £7.95 for all members and non-members, regardless of loyalty tier.
Royal Mail Tracked 48
When you choose Royal Mail Tracked 48 we aim to dispatch your order on or before the following weekday. We will aim but can not guarantee to deliver your order within 2-3 working days of the day on which you place the order.
Please note that Highlands & Islands are excluded from the above, and delivery can, at times, take 1-2 days longer than stated. We're not able to offer any of the above options on pre-order items either, please refer to the product page for delivery times on these.
We encourage you to download the Royal Mail app to keep track of your order: https://www.royalmail.com/downloadapp